Terms of service

Terms of Service

Last Updated: 06 October 2026

Welcome to Stronyx. These Terms of Service (“Terms”) govern your access to and use of https://stronyx.in (the “Website”) and your purchase of products from our store.

By accessing our Website, creating an account, or placing an order, you agree to these Terms. Please read them carefully before using our services.

1. About Stronyx

Store Name: Stronyx
Website: https://stronyx.in
Email: contact@stronyx.in

Stronyx operates an online multi-category e-commerce store offering products across various categories, including lifestyle, home and kitchen, beauty, electronics, accessories, fitness, wellness, and everyday essentials.

2. Account Terms

You may create an account on our Website to access certain features and make shopping more convenient.

When creating or using an account, you agree to:

  • Provide accurate, current, and complete information.
  • Keep your account information updated.
  • Keep your password and login credentials confidential.
  • Not share your account with unauthorized individuals.
  • Immediately notify us if you suspect unauthorized access to your account.
  • Take responsibility for activities carried out through your account.

You must provide information that is truthful and not misleading.

We reserve the right to suspend or terminate an account if we reasonably believe that it has been used fraudulently, unlawfully, or in violation of these Terms.

3. Pricing and Payment

All prices displayed on the Website are in Indian Rupees (INR) unless otherwise stated.

Prices may change at any time without prior notice. However, the price applicable to your order will generally be the price displayed at the time you complete checkout, subject to pricing or technical errors.

Depending on the product and applicable law, prices may include applicable taxes. Shipping or other applicable charges will be displayed during checkout where applicable.

We may accept payment methods including:

  • Credit cards
  • Debit cards
  • UPI
  • Net banking
  • Digital wallets
  • Cash on Delivery, where available
  • Other payment methods displayed at checkout

Payments may be processed by third-party payment providers. Stronyx does not generally store complete payment-card information on its own servers.

If a payment is unsuccessful, declined, reversed, or otherwise not received, we may cancel or hold the order until payment is successfully completed.

4. Product Descriptions

We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and other information on our Website are accurate.

However, minor variations may occur because of:

  • Different screen/device settings
  • Lighting or photography
  • Manufacturer packaging changes
  • Product batches
  • Manufacturing variations
  • Updated product specifications

We do not guarantee that every product image, description, specification, or other Website content will always be completely accurate or error-free.

If we discover a significant error in product information or pricing, we reserve the right to correct the error and, where appropriate, cancel the affected order and issue an applicable refund.

5. Order Acceptance

When you place an order, you are making an offer to purchase the selected products.

After placing an order, you may receive an order confirmation by email, SMS, WhatsApp, or another communication method. An order confirmation does not necessarily mean that Stronyx has finally accepted the order.

We reserve the right to accept, reject, or cancel an order for reasons including:

  • Product unavailability
  • Pricing or listing errors
  • Incorrect product information
  • Payment issues
  • Suspected fraud
  • Duplicate or unusually large orders
  • Delivery limitations
  • Violation of these Terms
  • Other legitimate business reasons

If an order is cancelled after payment has been received, we will initiate an applicable refund to the original payment method or another permitted method.

6. Shipping and Delivery

Stronyx currently ships to serviceable locations within India.

Delivery estimates displayed on the Website are approximate and may vary depending on:

  • Your delivery location
  • Product availability
  • Courier/logistics partner
  • Weather
  • Public holidays
  • Transportation conditions
  • Government restrictions
  • Other circumstances beyond our reasonable control

We are not responsible for delivery delays caused by circumstances outside our reasonable control.

You are responsible for providing a complete and accurate:

  • Name
  • Delivery address
  • PIN code
  • Phone number
  • Other information required for delivery

If delivery fails because of an incorrect address, unavailable recipient, refusal to accept the order, or repeated failed delivery attempts, additional charges or other consequences may apply where permitted by applicable law.

7. Returns and Refunds

Returns, replacements, exchanges, and refunds are governed by our Return & Refund Policy.

Return & Refund Policy: 

Depending on the product and circumstances, a return or refund may require:

  • The product to be unused or in eligible condition.
  • Original packaging, where applicable.
  • Accessories, tags, manuals, or other included items.
  • A return request within the applicable return period.
  • Verification of the issue by our customer-support team.

Certain products may be non-returnable due to their nature, hygiene requirements, customization, or applicable restrictions.

To request a return or refund, contact:

Email: contact@stronyx.in

Nothing in this Terms of Service limits any consumer rights or remedies that cannot legally be excluded under applicable Indian law.

8. Order Cancellation

You may request cancellation of an order by contacting contact@stronyx.in as soon as possible.

Cancellation may not be possible once an order has been processed, packed, dispatched, or handed over to a delivery partner.

If cancellation is accepted after payment, any eligible refund will be processed according to our Return & Refund Policy and applicable payment-provider procedures.

9. Prohibited Uses

You may not use our Website or services to:

  1. Violate any applicable Indian or other applicable law.
  2. Commit fraud or engage in fraudulent transactions.
  3. Provide false, misleading, or inaccurate information.
  4. Attempt unauthorized access to our Website, servers, accounts, or systems.
  5. Upload or transmit viruses, malware, or other harmful code.
  6. Interfere with Website security or functionality.
  7. Scrape, copy, reproduce, or commercially exploit our Website content without authorization.
  8. Impersonate another person, customer, business, or organization.
  9. Abuse promotional offers, discount codes, refunds, or other store features.
  10. Use our Website for unlawful, abusive, or malicious purposes.
  11. Attempt to circumvent security, payment, or authentication systems.
  12. Engage in activity that could harm Stronyx, our customers, partners, or service providers.

We may restrict or terminate access to our Website where we reasonably believe these Terms have been violated.

10. Intellectual Property

All Stronyx branding and Website content, unless otherwise stated, including:

  • Stronyx name and logo
  • Text
  • Graphics
  • Images
  • Product content
  • Website design
  • Layout
  • Videos
  • Icons
  • Software

are owned by or licensed to Stronyx and may be protected by applicable intellectual-property laws.

You may not reproduce, modify, distribute, copy, publish, sell, or commercially exploit our intellectual property without prior written permission.

11. Third-Party Services

Our Website may use third-party services such as:

  • Payment gateways
  • Shipping and logistics providers
  • Shopify
  • Analytics services
  • Advertising platforms
  • Email/SMS providers
  • Customer-support services

Third-party services may have their own terms and privacy policies.

Stronyx is not responsible for the independent policies, practices, availability, or security of third-party services.

12. Disclaimer

We make reasonable efforts to keep our Website available and accurate. However, to the maximum extent permitted by applicable law, we do not guarantee that:

  • The Website will always be available.
  • The Website will operate without interruption.
  • The Website will always be completely error-free.
  • Product information will never contain errors.
  • The Website will always be free from technical or security issues.

Nothing in these Terms excludes any legal right, warranty, or protection that cannot legally be excluded under applicable Indian law.

13. Limitation of Liability

To the maximum extent permitted by applicable law, Stronyx will not be liable for indirect, incidental, special, consequential, or punitive losses arising from your use of the Website or purchase of products.

Where liability can legally be limited, Stronyx's total liability relating to a specific product or transaction will generally not exceed the amount actually paid by you for that product or transaction.

This limitation does not apply to liability that cannot legally be excluded or limited under applicable law.

14. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Stronyx, its owners, employees, contractors, and service providers from claims, losses, liabilities, damages, costs, or expenses arising from:

  • Your violation of these Terms.
  • Your misuse of our Website.
  • Your violation of applicable law.
  • Your infringement of another person's rights.
  • Fraudulent or unauthorized activity associated with your account.

15. Force Majeure

Stronyx will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including:

  • Natural disasters
  • Floods
  • Fires
  • Epidemics or pandemics
  • Government restrictions
  • War or civil unrest
  • Strikes
  • Transportation disruptions
  • Courier disruptions
  • Internet or telecommunications failures
  • Other events beyond our reasonable control

16. Privacy

Your use of our Website is also governed by our Privacy Policy.

Privacy Policy: [PRIVACY POLICY URL]

The Privacy Policy explains how we collect, use, store, and protect personal information.

17. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business, Website, services, or applicable laws.

Any updated Terms will be published on this page with a revised “Last Updated” date.

Your continued use of the Website after updated Terms are published constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

18. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable consumer-protection laws and any mandatory dispute-resolution mechanisms, disputes arising from these Terms or your use of the Website shall be subject to the jurisdiction of the courts located in:

[Jaipur, Rajasthan, INDIA]

Nothing in this section prevents a customer from exercising any mandatory consumer rights or remedies available under applicable Indian law.

19. Contact Us

If you have any questions, concerns, complaints, or requests regarding these Terms or your order, please contact us:

Stronyx
Website: https://stronyx.in
Email: contact@stronyx.in

We will make reasonable efforts to respond to customer inquiries within an appropriate timeframe.

Note: This is a business-ready template, not individualized legal advice. For an Indian e-commerce store, it is worth having the final version reviewed by an Indian lawyer, especially for your actual return/refund rules, COD terms, GST/tax treatment, product categories, and consumer-law obligations.