Privacy policy
Privacy Policy
Last Updated: 06/10/2026
At Stronyx , we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect information when you visit or make a purchase through https://stronyx.in (the “Website”).
By using our Website or purchasing our products, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
We may collect information that you provide directly to us, including:
Personal Information
When you place an order, create an account, contact us, or subscribe to our communications, we may collect:
- Full name
- Email address
- Phone/mobile number
- Billing address
- Shipping/delivery address
- Order and transaction details
- Account/login information, where applicable
- Information you provide when contacting customer support
- Any other information you voluntarily provide
Payment Information
Payments may be processed through third-party payment providers. Depending on the payment method, we may receive transaction-related information such as payment status, transaction ID, and payment method.
We do not generally store complete credit/debit card numbers or banking credentials on our own servers. Payment information may be handled directly by our payment service providers according to their own privacy policies and security practices.
Automatically Collected Information
When you visit our Website, certain technical information may be collected automatically, including:
- IP address
- Browser type and version
- Device type
- Operating system
- Pages visited
- Time spent on pages
- Referring website
- Approximate location information derived from technical data
- Website usage and interaction information
2. How We Use Your Information
We may use your information for legitimate business purposes, including to:
- Process and deliver your orders
- Confirm and communicate about purchases
- Provide customer support
- Process payments and refunds
- Manage your account
- Improve our products, services, and Website
- Personalize your shopping experience
- Respond to questions, complaints, and requests
- Prevent fraud, misuse, and unauthorized activity
- Maintain Website security
- Send transactional communications
- Send promotional offers and marketing communications where permitted
- Analyze Website performance and customer preferences
- Comply with applicable laws and legal obligations
We aim to collect and process personal information only to the extent reasonably necessary for the relevant purpose.
Where consent is required by applicable law, we will seek consent in an appropriate manner. Under India's Digital Personal Data Protection framework, consent is intended to be informed, specific, and based on clear affirmative action, and individuals may have rights concerning withdrawal of consent. MeitY
3. Marketing Communications
If you choose to subscribe to our newsletter, promotional messages, or marketing communications, we may use your email address or phone number to send:
- New product announcements
- Special offers
- Discounts
- Product recommendations
- Promotional campaigns
- Other Stronyx updates
You can unsubscribe from marketing emails at any time by using the “Unsubscribe” option included in the communication or by contacting us at:
Email: contact@stronyx.in
Transactional messages relating to your orders or account may still be sent when necessary.
4. Cookies and Similar Technologies
Our Website may use cookies and similar technologies to provide and improve our services.
Cookies are small files stored on your device that help websites remember information about your visit.
We may use cookies for purposes such as:
- Keeping products in your shopping cart
- Remembering preferences
- Maintaining login sessions
- Understanding Website traffic
- Measuring marketing performance
- Improving Website functionality
- Personalizing content or advertisements, where applicable
Some cookies may be placed by third-party service providers that operate on our behalf.
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of parts of our Website.
5. Third-Party Services
We may use trusted third-party service providers to operate and improve our business.
These may include:
- Shopify — Website and e-commerce infrastructure
- Payment gateways and payment processors
- Shipping and logistics providers
- Analytics providers
- Marketing and advertising platforms
- Email/SMS communication providers
- Customer support tools
- Fraud prevention and security services
These providers may process information necessary to perform services on our behalf or as otherwise permitted by applicable law.
Third-party services operate according to their own terms and privacy policies. We encourage you to review their policies where appropriate.
For example, Shopify may process information in connection with hosting and operating the online store.
6. Sharing of Information
We do not sell your personal information as a standalone product.
We may share relevant information with third parties when reasonably necessary to:
- Fulfil and deliver your order
- Process payments
- Provide customer support
- Operate our Website
- Prevent fraud
- Conduct analytics
- Provide marketing services
- Comply with legal requirements
- Protect our rights, property, customers, or business
We only intend to share information appropriate for the relevant purpose.
7. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
Security measures may include:
- Secure website connections
- Access controls
- Authentication procedures
- Restricted access to customer information
- Use of reputable third-party service providers
- Monitoring and security practices appropriate to our business
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
- Completing transactions
- Providing customer support
- Maintaining business and transaction records
- Resolving disputes
- Preventing fraud
- Meeting legal, tax, accounting, or regulatory obligations
When information is no longer required, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.
9. Your Rights
Subject to applicable Indian law, you may have rights concerning your personal information, which may include:
- Requesting information about how your personal data is processed
- Requesting correction of inaccurate information
- Requesting deletion of personal information where legally applicable
- Withdrawing consent where processing is based on consent
- Requesting assistance regarding your personal information
- Raising a complaint concerning the processing of your personal information
Requests can be submitted to:
Email: contact@stronyx.in
We may need to verify your identity before processing certain requests.
Applicable rights and procedures may depend on the nature of the request and the laws in force at the time.
10. Children's Privacy
Our Website is not intended for children to independently make purchases.
We do not knowingly seek to collect personal information from children in violation of applicable law.
If you believe that a child has provided personal information to us improperly, please contact us at:
11. Links to Other Websites
Our Website may contain links to third-party websites, applications, social media platforms, payment services, or other online services.
We are not responsible for the privacy practices or content of those third parties.
We recommend reviewing the privacy policy of any third-party website you visit.
12. International Data Processing
Some of our service providers may process or store information outside India.
Where personal information is transferred or processed outside India, we will take steps required by applicable law and applicable contractual or organizational safeguards.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in:
- Our business practices
- Website functionality
- Technology
- Legal or regulatory requirements
When we make changes, we will update the “Last Updated” date at the top of this page.
We encourage you to periodically review this Privacy Policy.
14. Contact Us
If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the way we handle personal information, please contact us:
Business Name: Stronyx
Website: https://stronyx.in
Email: contact@stronyx.in
We will make reasonable efforts to respond to privacy-related requests within the timeframe required by applicable law.