Shipping policy
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Shipping Policy
Last Updated: 06 October 2026
At Stronyx, we want your order to reach you safely and on time. This Shipping Policy explains how we process, ship, and deliver orders placed through https://stronyx.in.
1. Shipping Methods
We currently offer delivery through trusted third-party courier and logistics partners.
Available shipping method:
- Standard Delivery
- Cash on Delivery (COD), where available for eligible locations and products
Available shipping options will be displayed during checkout based on your delivery address and the products in your order.
2. Order Processing Time
Orders are generally processed within 1–2 business days after successful order confirmation and payment.
Orders placed on weekends or public holidays may begin processing on the next business day.
During sales, festivals, or periods of high order volume, processing may take slightly longer.
3. Delivery Timeframe
After your order has been processed and dispatched, estimated delivery is generally:
3–7 business days
Delivery time may vary depending on your location, courier availability, weather, public holidays, transportation conditions, and other circumstances beyond our reasonable control.
4. Shipping Costs
Our standard shipping charge is:
- Standard Shipping: ₹49
- Free Shipping: Orders above ₹499
- Cash on Delivery: ₹49 additional COD fee, where applicable
Any applicable charges will be displayed during checkout before you complete your purchase.
5. Order Tracking
Once your order has been dispatched, tracking information may be provided by email, SMS, WhatsApp, or through your Stronyx account.
Please allow up to 24–48 hours after dispatch for tracking information to become active.
6. Delivery Address
Customers are responsible for providing a complete and accurate delivery address, including their name, address, city, state, PIN code, and active phone number.
If you notice an incorrect delivery address after placing your order, contact us immediately at:
We will try to assist, but we cannot guarantee that the address can be changed after the order has been processed or dispatched.
7. Delivery Issues and Delays
Deliveries may occasionally be delayed due to circumstances outside our reasonable control, including:
- Severe weather
- Natural disasters
- Public holidays
- Courier delays
- Transportation disruptions
- Incorrect addresses
- Failed delivery attempts
- Government restrictions
- High order volumes
If your order is significantly delayed, contact us at contact@stronyx.in with your order number.
We will work with the relevant courier partner to help resolve the issue.
8. Failed Delivery
If delivery fails because the recipient is unavailable, refuses delivery, provides an incorrect address, or cannot be contacted, the courier may make additional delivery attempts or return the package to us.
Additional shipping or re-delivery charges may apply where permitted.
9. Lost or Missing Shipments
If your tracking information shows that an order has been delivered but you have not received it, please contact us within 48 hours of the stated delivery date.
We will contact the relevant courier partner and investigate the shipment.
10. International Shipping
Stronyx currently ships only within India.
We do not currently offer international shipping.
We may introduce international shipping in the future and will update this policy accordingly.
11. Contact Us
For shipping-related questions:
Stronyx
Email: contact@stronyx.in
Phone: [YOUR SUPPORT PHONE NUMBER]
Website: https://stronyx.in
Please include your order number when contacting us about an existing order.
Return & Refund Policy
Last Updated: 06 October 2026
At Stronyx, we want you to feel confident when shopping with us. If you receive an eligible product that is damaged, defective, incorrect, or otherwise qualifies under this policy, we will work with you to provide an appropriate solution.
1. Return Eligibility
To be eligible for a return, the product generally must:
- Be within the 7-day return period.
- Be unused or in acceptable condition, unless the return is due to a defect or damage.
- Be returned with its original packaging where applicable.
- Include accessories, manuals, tags, or other items supplied with the product, where applicable.
- Have a valid Stronyx order number or proof of purchase.
2. Return Timeframe
You must contact us within 7 days of receiving your order to request a return, replacement, or exchange.
Return requests submitted after this period may not be accepted unless required by applicable law or approved by Stronyx under exceptional circumstances.
To start a return:
Email: contact@stronyx.in
Please include:
- Order number
- Product name
- Reason for return
- Photos/videos where relevant
- Description of the issue
3. Damaged, Defective, or Incorrect Products
If your product arrives damaged, defective, broken, missing important parts, or different from what you ordered, please contact us at contact@stronyx.in within 48 hours of delivery.
We may request clear photographs or videos of the product, packaging, shipping label, and issue.
Depending on the circumstances, we may offer:
- Replacement
- Exchange
- Refund
Please do not dispose of the product or packaging until we have completed our investigation.
4. Return Process
To request a return:
Step 1: Contact contact@stronyx.in with your order number.
Step 2: Our team will review your request and may request photographs or videos.
Step 3: If approved, we will provide return instructions.
Step 4: Send the product according to the provided instructions.
Step 5: Once the product is received and inspected, we will process the applicable resolution.
5. Refund Process
Once your returned product has been received and approved, we will initiate the eligible refund within 5–7 business days.
The actual time for the refund to appear in your bank account may depend on your bank or payment provider.
Refunds will generally be made to the original payment method where possible.
For Cash on Delivery orders, refunds may require your bank-account or UPI details.
6. Exchange and Replacement
Where available, eligible products may be exchanged or replaced instead of refunded.
An exchange or replacement depends on product availability and the nature of the issue.
If the replacement product is unavailable, we may provide an appropriate refund.
7. Return Shipping Costs
Damaged, Defective, or Incorrect Products
If the return is approved because we sent you an incorrect, damaged, or defective product, Stronyx will generally bear the applicable return shipping cost.
Change of Mind / Other Eligible Returns
For eligible returns due to change of mind or other customer-related reasons, the customer is responsible for return shipping costs, unless otherwise stated.
8. Non-Returnable Items
Certain products may not be eligible for return due to their nature, hygiene considerations, customization, or applicable restrictions.
Examples may include:
- Used personal hygiene products
- Opened beauty/personal-care products
- Customized or personalized products
- Products specifically marked as non-returnable
- Gift cards
- Products that cannot reasonably be resold for hygiene or safety reasons
Nothing in this section limits any mandatory consumer rights available under applicable Indian law.
9. Product Condition
For standard returns, products should generally be returned in the condition in which they were received.
A return may not be approved where a product has been:
- Used beyond reasonable inspection
- Damaged after delivery due to customer handling
- Modified or altered
- Returned without essential components
- Returned without required accessories where applicable
This does not affect your rights regarding products that are defective, damaged, or incorrectly supplied.
10. Refund Deductions
Where applicable and permitted, refunds may be adjusted for:
- Non-refundable shipping charges
- Customer-paid return shipping
- Damage caused after delivery
- Missing components or accessories
We will not make deductions that are prohibited by applicable law.
11. Order Cancellation
If you wish to cancel an order, contact us as soon as possible at:
Cancellation may not be possible once an order has been processed or shipped.
If an eligible cancellation is approved after payment, the applicable refund will be processed according to our refund procedures.
12. Contact Us
For returns, refunds, exchanges, or damaged-product claims:
Stronyx
Email: contact@stronyx.in
Website: https://stronyx.in
Please include your order number in all return and refund communications.